Shipping Policy
Legal notice
The explanations and information provided on this page are only general explanations and information on how to draft your own Shipping Policy document. You should not consider this article as legal advice or recommendations on what you should actually do, as we cannot know in advance what specific shipping policies you want to establish between your business and your customers. We recommend that you seek legal advice to understand and draft your own Shipping Policy.
Shipping Policy: Basics
That said, a Shipping Policy is a legally binding document intended to establish the legal relationship between you and your customers. It's the legal framework for presenting your obligations to your customers, but also for addressing the different scenarios that may arise, and what happens in each case.
A Shipping Policy is a good practice and benefits both parties: you and your customers. Your customers will be well informed about what they can expect from your services. You will also benefit, as the likelihood of people purchasing your goods or services increases when there is a clear Shipping Policy that clears up any doubts about your company's shipping times or processes.
Qué debe incluirse en el documento de Política de Envíos
Typically, a Shipping Policy addresses these types of issues: order processing times, shipping costs, different domestic and international shipping options, potential service interruptions, and more.